In the fast-paced world we live in, more and more consumers prefer online shopping. It saves time and often money. It makes it possible to relax on the sofa and fill the desired products in the basket while relaxing, instead of walking around among the crowd of people in the physical stores. Because you don’t know how can a virtual assistant help your business.
Perhaps this is the reason why more and more people who start their business prefer its development environment to be online. In this way, they also save money from the maintenance of a physical object, hiring staff, paying rent, etc. In addition, they have the advantage that their store is available to customers at any time of the day, not just from 9 a.m. to 6 p.m.
If you are just starting your online business, you may not yet know that e-commerce is not about less work on your part, regardless of the flexibility it offers. If you are already in the online market and working hard to increase your sales, you are aware of the amount of administrative tasks you have to deal with on a daily basis to keep your business running. Sometimes they can prevent you from focusing on your ideas for developing your site. So you should be aware how can a virtual assistant help your business.
1. Uploading products and descriptions to your e-store
Of course, we can’t help but start with one of the main activities for any online store to work, namely uploading the products to it, as well as updating the already existing items.
Regardless of the platform on which your store is built, timely uploading of new products is of utmost importance so that your customers become familiar with them and prefer to buy the desired product from you and not from the competition. Apart from adding them, however, a good and detailed description of each item is also very important.
Our work with various online stores shows that one of the reasons for customers’ choice is the detailed information about the product, its functions, dimensions, color, etc. This, apart from giving a good idea of the product to the customers, is also the only way for visually impaired people to know more about the item in question.
It is also of great importance to timely update the prices of the goods, their availability, so that there are no misled and dissatisfied customers. Adding the appropriate hashtags, keywords, alternative photo description, etc. is also not to be underestimated. They will help your store appear in a better position in the search engines.
Resizing photos or adding a caption/logo on them is also a tedious and touchy job that you can easily outsource to your virtual assistant agency in the Philippines.
2. Processing orders and tracking their receipt
Another important part in the successful operation of any online store is the timely processing of orders and preparation for their shipment, with which our virtual assistants can also be useful to you.
Here, in addition to the acceptance of the order, the connection with the customer for confirmation is also included, if you have such a practice. After confirmation, we will prepare the bill of lading through the website of the courier you work with and send it to you.
In our practice, we have clients whose goods are stored in an external warehouse, if this is the case with you, you can also count on us for the connection with the warehouse to prepare the product for shipment.
As a large number of online merchants encounter delinquent customers who do not collect their parcels on time or at all, we will make sure to contact the customers and remind them that they have a product waiting at the courier’s office of their choice. We will also monitor for abandoned carts and send emails to customers who have not completed their order to encourage them to complete it.
3. Work with suppliers
No matter what business you are in and what you sell, working with suppliers of materials, goods and services is inevitable. At VAStaff Virtual Assistant Agency, we have extensive experience working with them. Very often we have had to seek compensation for our clients in case of incorrect treatment on their part, and we could happily say that our success rate is 100% in these cases.
4. Offers and Surveys
You can also rely on us when you are looking for the most advantageous offer for providing services or purchasing goods. This includes when you need new business cards, flyers or brochures and are looking for the best place to print them.
We will also assist when you want to start selling a new product and wonder which supplier would be the most profitable for you to buy it from. We will also advise you on which internet provider to choose based on the services you need and where you are located.
With that in mind, we could do some research for you. Not only in relation to services you use, but also when you have to change your office and are looking for a new premises for your business. We will help you find a suitable one, we will take care of the organization of the move and we will monitor the entire process so that the change can be smooth and imperceptible for you.
5. Preparation and work with documents
The Virtual Assistant from VAStaff will be at your side when you need to draw up various documentation, organize invoices and deliver them on time to your accountant, even for the preparation of General Terms and Conditions for your site, Privacy Policy, General Terms and Conditions for organizing games and raffles for your customers, etc. We are on hand and can represent you before the various institutions when necessary.
As we all know, online trading is not only related to the sales process, but also to a lot of “paperwork”, which, however annoying, is mandatory for the good operation of any e-shop. One of these administrative tasks, for example, is “Decision of the sole owner of the capital”.
This is an important document in case your company is an EOOD and you want to promote a specific product, reducing its price. It is stored with your accountant, and in order not to strain yourself every time, we offer you to prepare the document for each planned promotion and send it to your accountant.
As you know, a product cannot enter a promotion if its price has been changed less than 30 days ago – we can monitor this and give you detailed information on which of your products were on promotional prices and when to avoid breaking the law through carelessness or distraction.
6. Communication with customers
Another thing with which we can be useful for your business is communication with customers . Of course, it includes communicating with them through all channels – phone calls, emails and communication through social networks. In addition, we will keep a history of each conversation held, so that you can be aware at any time of the development of the cases of each of your clients.
7. Maintaining profiles in social networks
In this regard, we will also take care of the presentation of your store on social networks in the best possible way. In addition to publishing interesting content, we will create attractive banners. We work with some of the best digital marketing specialists.
We can offer you adequate assistance if you wish for advertising in online channels. We will take care of answering your customers’ inquiries and as already mentioned, taking their orders.
You can also count on us for the production of flyers, brochures, discount cards, etc. promotional materials for your store.
8. Organization of work and reminder of events
Another annoying but very important part of any business’s existence is good organization. You can count on us to remind you of every single important event that is coming up, the deadlines for paying utility bills, accounting and other services you use every month, we will remind you about the payment of insurance and wages and all other deadlines , on which your business depends.
If you trade in goods imported from abroad, you know that every single item must have a label, which must include certain attributes. We can prepare for you a file with labels for each product, and all you have to do is print it and stick the corresponding stickers on the goods. We will also help you when you are doing an inventory and you need to enter all the data in a systematic file.
9. Assistance with additional tasks on holidays
We’ll take care of finding packaging materials for your goods, organizing events related to your store, finding exhibitions to attend and much more.
We will also help you with work on holidays. We will make and send to your customers and partners greeting cards for the Christmas and New Year holidays, and why not for Easter. This can either be done by email or we can send them in an envelope in the post for all those who want to be traditionalists.
Of course, there are many other administrative tasks that pop up during work. One of our goals and main ideas is to give our clients flexibility, good attitude and security that they have the right partner behind them, whom they can count on for timely completion of assigned responsibilities and quality performance of work.